Refund Policy

14-day money-back guarantee

If you are not satisfied with a paid Scauthor plan (Plus, Lab, or Institution) within 14 days of your initial purchase, we will give you a full refund — no questions asked.

1. Eligibility for refund

You are eligible for a full refund if:

• Your refund request is submitted within 14 days of your initial subscription payment; and
• You have not previously received a refund for a Scauthor subscription.

Refund requests submitted after 14 days will be reviewed on a case-by-case basis.

2. How to request a refund

Email support@scauthor.com with the subject line "Refund Request" and include:

• The email address associated with your account;
• The date of your subscription payment;
• A brief reason for the request (optional).

We aim to confirm and process refunds within 5 business days.

3. Cancellation

Cancelling your subscription stops future billing but does not automatically trigger a refund. To receive a refund within the guarantee period, you must explicitly request one as described above. After cancellation, paid access continues until the end of the current billing period.

4. Renewals

Refunds are not provided for subscription renewals unless requested within 7 days of the renewal charge and you have not materially used paid-only features during that renewed period.

5. Processing

Refunds are processed through our payment provider to the original payment method. Depending on your bank or card issuer, it typically takes 5–10 business days to appear on your statement.

6. Contact

For all refund requests and questions: support@scauthor.com
See also our Pricing and Terms of Service.